I hope being the most blood-sucking-assholic broadband provider you are used to these complaints but still I will try my best to get a note. It was 8th of October when one of your agents took ~2500 Rs. and promised me to get the connection done in no more than 3 days. Following the deadline, entered a lame excuse of “hardware not available” and it was delayed to 20th. From 20th to 27th, and the agent had already was getting on my nerves. From 27th, I tried N times of calling him but never got picked up.
I registered my complaint numerous times on your helpline which said, I would be contacted in 48 hrs but predictably, not even a machine called, let alone a support person. I tried the other number which, fortunately, got me a human. Whats his solution? “Mail us firstname.lastname@example.org”. Seriously, What the FUCK? You mean to say your parasitic-son-of-a-bitch company which couldn’t be bothered to fix its contact-in-48hrs helpline will answer emails? This was outrageous, called them few more times and some guy did noted down that something was wrong, thankfully, but yeah, couldn’t get anything done besides your lame, idiotic assurance.
From a friend, I got a number of some sort of a zone nodal officer. I contacted him, and told him my issues, politely; forty-eight hours he asked. I did saw a some slight of hope with this but two days hence, he asked again for two more days. Now it has been more than 45 days, and I have still haven’t got the connection and have no clue what to do now.
I am not alone in this. Many of my acquaintances are waiting for getting the connection more than me. I got buried of my greed of your awesome plans but I guess it is your only selling point because for service you can’t be expected to be any worse.
Hear my advice people, don’t ever think of getting a connection from Reliance, go for other providers even if it costs more. A lesser speed is better than a lame-ass-fucking bitch company which can not be bothered even to do the fucking installation.